Shipping policy

At Shepherds Thread, every item is made to order, so please allow 2–5 business days for production before your order is dispatched. Once shipped, UK orders typically arrive within 2–4 business days, while international delivery times vary by location. Shipping costs are calculated at checkout, and customers are responsible for providing an accurate address and any customs fees that may apply. Some orders may include tracking depending on the courier used, and if tracking is available, we’ll send it to you automatically. If your order is delayed or appears lost, contact us and we’ll help resolve it.